Privacy Policy

Privacy Policy

Luyanda Group

Last updated: February 2026

1. Introduction

Luyanda Group (including its subsidiaries and associated entities, collectively referred to as “Luyanda”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, partners, suppliers, website visitors, and other stakeholders.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable laws.

2. Information We Collect

We may collect and process the following types of personal information:

  • Full name and surname

  • Company name and job title

  • Email address

  • Telephone number

  • Physical and postal address

  • Any information voluntarily submitted via contact forms, emails, or enquiries

  • Technical information such as IP address, browser type, and website usage data

We do not intentionally collect sensitive personal information unless required for lawful business purposes.

3. How We Collect Information

Personal information may be collected when you:

  • Visit our website

  • Complete a contact or enquiry form

  • Communicate with us via email, phone, or other electronic means

  • Enter into a business relationship or contractual arrangement with us

4. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

  • Respond to enquiries and requests

  • Provide information about our services

  • Manage business relationships and contracts

  • Conduct trading, mining, logistics, and operational activities

  • Comply with legal, regulatory, and contractual obligations

  • Improve our website and services

We only process personal information where there is a lawful basis to do so.

5. Disclosure of Personal Information

We may share personal information with:

  • Employees, contractors, or service providers who require access to perform their duties

  • Logistics, transport, legal, financial, or regulatory partners

  • Government authorities where required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.

Access to personal information is limited to authorised persons who require it for legitimate business purposes.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, contractual obligations, or regulatory requirements.

8. Your Rights

In terms of POPIA, you have the right to:

  • Request access to personal information we hold about you

  • Request correction or deletion of inaccurate or outdated information

  • Object to the processing of your personal information in certain circumstances

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details below.

9. Cookies & Website Usage

Our website may use cookies or similar technologies to enhance user experience and analyse website performance. You may disable cookies through your browser settings, although this may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. Luyanda Group is not responsible for the privacy practices or content of external websites.

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page, with the updated date reflected above.

12. Contact Information

For questions, requests, or concerns relating to this Privacy Policy or the handling of personal information, please contact us.